A lot has been made of the Galaxy Note 7 explosions since the device’s launch and recently Samsung started replacing the defective ones with new units across the globe. But there seems to be issues even with the replaced ones according to couple of incidents that have been reported this week.
First incident of explosion has been reported in a Southwest plane, where a Galaxy Note 7 which was in a passenger’s pocket caught fire even though it was powered off. In a second incident, a woman noticed that her replacement Galaxy Note 7 was sending out smoke after which she pulled it out of her pocket and threw it on the ground. Many carriers in the USA have now allowed their worried users to replace Galaxy Note 7 with any model for free while AT&T is reportedly considering stopping sales of the handset completely.
Samsung release 2 official statements after the above incidents and looks like we will have to wait and see how Samsung will handle these issues.
“Until we are able to retrieve the device, we cannot confirm that this incident involves the new Note7. We are working with the authorities and Southwest now to recover the device and confirm the cause. Once we have examined the device we will have more information to share.”
“Samsung understands the concern our carriers and consumers must be feeling after recent reports have raised questions about our newly released replacement Note7 devices. We continue to move quickly to investigate the reported case to determine the cause and will share findings as soon as possible. We remain in close contact with the CPSC throughout this process. If we conclude a safety issue exists, we will work with the CPSC to take immediate steps to address the situation. We want to reassure our customers that we take every report seriously and we appreciate their patience as we work diligently through this process.”